I/ INTRODUCTION
LitGroup JSC provides e-commerce solutions to North American, European, and American partners. Founded in 2011, We are currently the owner of 4 brands LitCommerce, LitExtension, LitOS and BulkFlow. LitOS provides Shopify Development Services, powered by LitExtension. After making our first brand – LitExtension – the world-leading shopping cart migration company, we realized that our customers need an innovative solution that can help them build online stores with ease. However, most of our customers are SMEs.
Our team is rapidly expanding worldwide and we are constantly looking for talents with the passion and drive to become an important part of a fast-moving and dynamic team. Now, we are looking for an Account Executive to take our brand to the next level.
Working time: from Monday to Saturday Morning.
Working location: 10th Lilama Office Building, no.56 To Huu Street, Trung Van Ward, Nam Tu Liem district, Hanoi.
For more details, please visit us:
II/ RESPONSIBILITIES
- As an Account Manager at LitOS, you will:
- Manage communication with international clients (mainly via email/chat/calls) and maintain long-term client relationships.
- Receive client requests (Shopify/theme/app/custom features), clarify requirements, and translate them into clear tasks/briefs for the internal team.
- Coordinate with developers/PM to:
- assess feasibility,
- estimate effort (hours),
- propose solution direction,
- confirm scope and deliverables.
- Prepare project documents such as:
- proposals/quotations,
- SOW (Statement of Work),
- invoices,
- and follow-up items needed to kick off projects.
- Track project progress at a high level (scope, timeline, revisions) and ensure smooth handover/communication between client ↔ internal team.
- Follow up on approvals and payments (deposit/milestones), and support client through change requests (if any).
- Identify opportunities to upsell/cross-sell additional Shopify services when relevant (not aggressive sales; consultative support).
- Update and manage client information and project status on CRM/tracking sheets.
III/ REQUIREMENTS
- Bachelor’s degree or above.
- Excellent English skills (especially Writing and Reading Comprehension) are essential for understanding client requests and preparing documents.
- At least 1 year of experience in a client-facing role (e.g., Account Management, Customer Success, B2B Support, Project Coordination).
- Strong sense of responsibility, careful with details, and able to follow processes.
- Willing to learn basic e-commerce/Shopify concepts (training will be provided).
- Comfortable working with documents and numbers (scope, hours, quotations).
- Able to work independently, manage tasks, and follow up proactively.
- Advantages (not required):
- Basic knowledge of Shopify/e-commerce/IT projects.
- Experience working with international clients.
IV/ BENEFITS
- Total target income: 12.000.000 – 15.000.000 VND/month ( Include P1, P2, P3) ) + Other Support
- Bonus: according to the team’s Regulation.
- Lunar New Year Bonus, Business performance bonus, Bonus on 30/04-01/05, 02/09, New Year;
- Opportunity to join global eCommerce projects;
- Participate in training courses sponsored by the company;
- Team-building activity, Holiday trip, Regular bonding, Tea break,…
- Improve English skills;
V/ HOW TO APPLY?
- Candidates who are interested in this vacancy please send an updated resume to the email address: [email protected]
- Hotline: 0348468866 (Ms Dung)
Location: 10th Lilama Office Building, No.56 To Huu Street, Trung Van ward, Nam Tu Liem district, Hanoi.
