RESPONSIBILITIES

• Planning activities  for the Customer Success Department.
• Coordinate and Supervise the daily activities of CS Department (LitExtension project):
• Coordinate and allocate tickets to employees.
• Monitor employees’ work based on processes, tools, reports and customer feedback.
• Resolve customer inquiries if any.
• Resolve and handle proposals from subordinates within the given authority. Cases that exceed authoritative power must be reported to superiors for timely resolution.
• Set customer satisfaction goals and work with the team to ensure that these goals are met on a regular basis.
• Manage employees in the department to ensure that they operate according to the department’s KPI goals. 
• Be responsible and report to the direct Manager about all activities of the department under your supervision.
• Coordinate and support the HR department in recruiting, training and guiding new employees.

 REQUIREMENTS

• Have good knowledge of CS and experience in working with foreign customers.
• At least 1 year of experience in equivalent positions such as Customer Service Team Leader, Customer Success Team Leader, IT Support Team Leader and Project Manager.
• Have at least 4 years of experience in the IT field. 
• Having experience as a programmer, software project manager, Tester, QA is a plus.
• Fluent in English: Reading, Writing, Listening, Speaking skills.
• Have good management, administration, communication, discussion, presentation, training and coaching skills.
• Planning, organizing and monitoring skills.
• Thinking, analyzing, synthesizing skills.
• Proactive and creative at work.
• Enthusiastic and highly responsible.

 BENEFITS

• Income: 20.000.000 – 30.000.000 + Bonus KPI
• 14th, 15th-month salary bonus. Bonus according to work results. 
• ESOP opportunities
• Social insurance, medical insurance, unemployment insurance according to substantive law
• Best package of health insurance is provided for employee’s children.
• Regular bonding and team-building activities (company trip, happy hours etc.)
• Working with a support team in a world-leading company in Ecommerce Data Migration Field.
• Opportunity to work directly with foreign partner.