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  • Planning activities  for the Customer Success Department.
  • Coordinate and Supervise the daily activities of CS Department (LitExtension project):
  • Coordinate and allocate tickets to employees.
  • Monitor employees’ work based on processes, tools, reports and customer feedback.
  • Resolve customer inquiries if any.
  • Resolve and handle proposals from subordinates within the given authority. Cases that exceed authoritative power must be reported to superiors for timely resolution.
  • Set customer satisfaction goals and work with the team to ensure that these goals are met on a regular basis.
  • Manage employees in the department to ensure that they operate according to the department’s KPI goals. 
  • Be responsible and report to the direct Manager about all activities of the department under your supervision.
  • Coordinate and support the HR department in recruiting, training and guiding new employees.


      • Have good knowledge of CS and experience in working with foreign customers.
      • At least 1 year of experience in equivalent positions such as Customer Service Team Leader, Customer Success Team Leader, IT Support Team Leader and Project Manager.
      • Have at least 4 years of experience in the IT field. 
      • Having experience as a programmer, software project manager, Tester, QA is a plus.
      • Fluent in English: Reading, Writing, Listening, Speaking skills.
      • Have good management, administration, communication, discussion, presentation, training and coaching skills.
      • Planning, organizing and monitoring skills.
      • Thinking, analyzing, synthesizing skills.
      • Proactive and creative at work.
      • Enthusiastic and highly responsible.


      • Income: 20.000.000 – 30.000.000 + Bonus KPI
      • 14th, 15th-month salary bonus. Bonus according to work results. 
      • ESOP opportunities
      • Social insurance, medical insurance, unemployment insurance according to substantive law
      • Best package of health insurance is provided for employee’s children.
      • Regular bonding and team-building activities (company trip, happy hours etc.)
      • Working with a support team in a world-leading company in Ecommerce Data Migration Field.
      • Opportunity to work directly with foreign partner.