I/ INTRODUCTION
LitGroup takes great pride in being a reputable and professional data solution provider catering to the needs of e-commerce businesses. Our primary focus at Litgroup is to offer our valued customers the utmost in quality and security, ensuring a seamless data processing experience that is efficient and prompt. Established in 2011, Litgroup holds ownership of 4 brands: LitExtension, LitCommerce, Litos and BulkFlow. Currently, we’re supporting over 200 e-commerce platforms in more than 80 countries worldwide, garnering a remarkable customer satisfaction rate of over 99%.
LitExtension is the world-leading shopping cart migration service for merchants and eCommerce experts. Founded in 2011 by a group of enthusiastic programming experts, we’re proud to have delivered 150,000+ successful migrations for 50,000+ customers all across the globe.
With the goal of expanding our service offering globally, we are looking for candidates with a sense of responsibility and willingness to learn, grow, and succeed together.
If you aspire to be part of a company that fosters a professional and amicable working environment, Litgroup presents the ideal opportunity for you. For further insights into potential job openings at Litgroup, kindly reach out to us.
Working time: from Monday to Saturday Morning
Working location: 10th Floor, Lilama Office Building, no.56 To Huu Street, Trung Van ward, Nam Tu Liem district, Hanoi.
For more details, please visit us:
Fanpage:LitGroup Careers
II/ RESPONSIBILITIES
- Build a strong pipeline of prospective clients, all stages from Lead Generation -> Deal Won;
- Communicate with current B2B clients (email, chat, call)
- Build a long term relationship
- Manage and track client outreach (using CRM) & report to manager.
- Receive client requests (migration services, customization), clarify requirements, and translate them into clear tasks/briefs for the in-house team.
- Strategize innovative and proactive ways to outreach new clients (utilize existing data/tools, etc)
- Prepare project documents such as:
- proposals/quotations,
- SOW (Statement of Work),
- invoices,
- and follow-up items needed to kick off projects.
- Cooperate with the technical support team to:
- assess feasibility;
- estimate effort (hours);
- propose solution direction;
- confirm scope and deliverables;
- identify, report, and resolve technical problems arising when customers use the service;
- Track project progress at a high level (scope, timeline, revisions) and ensure smooth handover/communication between client ↔ internal team.
- Follow up on approvals and payments (deposit/milestones), and support clients through change requests (if any).
- Nurture and drive success for agency clients (Customer Success):
- Act as the main point of contact for agencies throughout their cycle.
- Drive retention, and upsell/cross-sell opportunities when relevant.
- Understand client business models and proactively suggest solutions to maximize success for both stakeholders.
- Evaluate potential issues during the project to ensure the best outcomes.
III/ REQUIREMENTS
- Have a bachelor’s degree or over;
- Having at least 01 year of experience in Sales;
- Proficient in English speaking and writing skills: Ielts 7.0;
- Strong Sales skills and experience ;
- Detail-oriented, disciplined, and highly responsible, with a proactive and persistent approach to work.
- Strong organizational skills with the ability to manage pipelines and effectively nurture B2B clients.
- Self-study, independent work
- Strong Customer Success mindset;
- Experience in sales B2B/ basic IT knowledge/ e-commerce global is an advantage;
IV/ BENEFITS
- Total target income: 12.000.000 – 18.000.000 VND/month ( Include P1, P2, P3) + Other Support
- Bonus: according to the team’s Regulation.
- Lunar New Year Bonus, Business performance bonus, Bonus on 30/04-01/05, 02/09, New Year;
- Opportunity to join global eCommerce projects;
- Participate in training courses sponsored by the company;
- Team-building activity, Holiday trip, Regular bonding, Tea break,…
- Improve English skills;
V/ HOW TO APPLY?
- Candidates who are interested in this vacancy please send an updated resume to the email address: [email protected]
- Hotline: 0348468866 (Ms Dung)
Location: 10th Lilama Office Building, No.56 To Huu Street, Trung Van ward, Nam Tu Liem district, Hanoi.
